Privacy Policy
Last updated: March 26, 2026
WiseOwli LLC (“we”, “us”, or “our”) operates the WiseOwli platform at www.wiseowli.com. This Privacy Policy describes how we collect, use, and protect your information. By using our services, you agree to the practices described here.
Information We Collect
Account Information
When you register, we collect your name, email address, professional credentials, and practice details.
Clinical Data
You may enter patient records, session notes, intake forms, assessments, and treatment plans. This data is stored securely and is only accessible to authorized members of your practice.
Payment Information
Billing information is collected and processed by Stripe. WiseOwli LLC does not store full card numbers on our servers.
Usage Data
We collect information about how you interact with our platform — pages visited, features used, and actions taken — to improve our services.
How We Use Your Information
- To provide, maintain, and improve the WiseOwli platform
- To process payments and manage your subscription
- To send appointment reminders and transactional emails
- To power AI-assisted clinical suggestions based on your input
- To respond to support requests and inquiries
- To comply with legal obligations
Third-Party Services
WiseOwli LLC uses trusted third-party providers to operate the platform. Each has its own privacy policy:
Stripe
Payment processing
AI Service Provider
AI-powered clinical analysis
WiseOwli LLC does not sell your data. We share information with providers only as necessary to operate our services.
Data Security
WiseOwli LLC implements industry-standard security measures including TLS encryption in transit and encryption at rest. Clinical data access is restricted through role-based access controls.
No method of internet transmission is 100% secure. Use strong passwords and contact us immediately if you suspect unauthorized access.
HIPAA Considerations
Business Associate Agreement (BAA)
WiseOwli is designed to support HIPAA-compliant workflows. If you are a covered entity or business associate under HIPAA, contact WiseOwli LLC at support@wiseowli.com to request a BAA.
Data Retention
WiseOwli LLC retains your account and clinical data for as long as your account is active. If you close your account, you may request deletion by contacting us. Some data may be retained as required by applicable law.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data WiseOwli LLC holds about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
To exercise these rights, contact us at support@wiseowli.com.
Children\u2019s Privacy
WiseOwli is intended for licensed mental health professionals and is not directed at individuals under 18. WiseOwli LLC does not knowingly collect personal information from minors.
Changes to This Policy
WiseOwli LLC may update this Privacy Policy from time to time and will notify you of significant changes by email or via a notice on the platform. The “Last updated” date at the top reflects the most recent revision.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out:
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